roonics

Service management - is defined as a set of specialised organization capabilities for enabling value to customers in the form of services. Value - the perceived benefits, usefulness and importance of something. Customers - define requirements for services and take responsibility for outcomes. Users - use services. Sponsors - authorize the budget for service consumption. Supplier - external partner who provides services to the organization. Organization - a group of people that has its own function, responsibilities and authority to achieve specific objectives. A service is a means of enabling Value co-creation by facilitating desired outcomes for customers without the customer having to manage specific costs and risks. Product - a configuration of resources, created by the organization that will be potentially valuable to customers. Service offering - a specific mix of services and products to a specific customer: goods - ownership is transferred to customer Access to resources - Owner...